An implementation difference
A field is mapped differently from the agreed schema, or a defined filter behaves incorrectly on an included record. The correction discussion concerns bringing work Yondexy controls back into line with that scope.
Search project support starts with a comparison: what the work was agreed to do, and what it does now. Yondexy reviews reported differences in work it controls. An external ranking or an outdated third-party record is not the same thing as an implementation error.
Current guidance · No amendments recordedA correction addresses a difference between the agreed work and its implementation. For a website search service, that might mean a filter returning records outside its defined field value. For search index design, it might mean a source field being assigned to the wrong destination field despite the agreed mapping.
The relevant scope sets the test. A source record that was expressly excluded does not become an omitted deliverable because someone later expects to find it. Equally, describing a field as optional does not excuse displaying the wrong value when that field was supplied and included in the work.
This guidance explains how to raise an issue and how to distinguish a correction from an extension. It does not create a fixed warranty period, a service-level agreement or a promise of compensation. Project-specific correction arrangements belong in the applicable agreement. Nothing here removes rights that applicable law does not permit to be excluded.
Read the service and website terms for the wider conditions of use. The studio description explains the distinction between Yondexy's reference services and external search systems. A screenshot of an illustrative interface is not a specification for your project.
Use the contact page to request a service correction. If you have an inquiry reference, include it so the report can be connected to the earlier conversation. Describe the affected service and the result you expected. You do not need to diagnose the implementation before contacting us.
For a search issue, a non-sensitive query and the active filter values are more useful than a broad description of “missing results.” For an index issue, identify the field and the source version you are comparing. If the record includes personal information, explain the field mismatch without copying the person's details into the message.
Do not send passwords, full customer databases or identity documents to establish a routine correction. If reproduction requires access to restricted material, ask how to arrange a proportionate review first. A short description is enough to start the conversation; bulk disclosure is not.
Provide an email address or phone number for a reply. The contact form labels both as optional because either route is sufficient, but a request needs one of them. Sending a report does not book an appointment or start a published response-time clock.
The assessment compares the report with the agreed input and output. It also checks whether the source or the surrounding system changed after the work was defined. Those distinctions affect the next action, not whether you are allowed to report a concern.
A field is mapped differently from the agreed schema, or a defined filter behaves incorrectly on an included record. The correction discussion concerns bringing work Yondexy controls back into line with that scope.
A request adds another source format, a new query behaviour or a different update rule. That may be useful work, but it needs its own scope and pricing discussion rather than being assumed to be part of the original correction.
A report can contain both. Fixing an incorrectly assigned category does not automatically include designing a new category system. Where the boundary is unclear, the useful next step is to identify the particular field or behaviour that needs agreement, rather than treating the whole request as accepted or rejected.
No operator rates or automatic correction fees are published here. Whether a particular correction is covered, or whether proposed additional work carries a charge, depends on the applicable agreement and the scope established for that work. A new request is not authorization for unagreed paid work.
The planning estimator on the home page uses figures entered by the visitor. It is not a Yondexy price, a repair allowance or a refund calculation. The catalogue remains inquiry-only, with no cart, checkout or online payment.
Search project support should follow the actual data path. A result display can be correct while its source is stale. An index can contain the agreed records while a query fails to match them. Calling both problems “indexing” makes it harder to identify the part that needs changing.
These are examples of how to describe a report, not claims about a particular delivered project. The agreed deliverable remains the evidence for what was included. A service-page outline helps frame a new inquiry; it does not silently expand an existing agreement.
Yondexy can review how a supplied record is used in work it controls. It cannot rewrite a third-party publisher's source simply because that source is wrong. A corrected local field may coexist with an older external record until the external publisher makes its own change.
Report which version you believe is current and why. If two sources disagree, the discrepancy needs a source decision, not an automatic substitution. A newer timestamp alone does not establish that a record describes the same place or company. The relationship between the record and its subject still has to be checked.
External providers can change field names or access conditions. They can remove a record. Where a previously agreed input is no longer available, the original processing rule may no longer be usable without another source or a revised method. The effect should be assessed before a replacement is treated as equivalent.
We do not promise universal accuracy of third-party records or automatic synchronization with every publication of a company entry. Corrections within the agreed update process are different from an open-ended obligation to monitor the internet. If ongoing source review is needed, include it explicitly in the requested scope.
A working site search connects a query to the site's defined records. An external search engine decides which pages to discover and how to present them under its own systems. Correcting a local search implementation does not give Yondexy control over those decisions.
Yondexy does not guarantee a search position, an increase in traffic or inclusion in an external index. A company catalogue entry is a reference record, not a promise of prominence in another service. A place relationship does not buy or secure placement in an external map service.
A ranking change on its own is therefore not evidence that agreed work was implemented incorrectly. If the same report also identifies an actual broken field or a missing agreed output, report that difference. It can be assessed on its own merits without claiming that repairing it will reverse an external ranking change.
This service is not a fit for a buyer who needs a guaranteed external search position as the deliverable. Ask instead about the defined search behaviour or record structure that Yondexy can work on. Those are concrete requirements that can be compared with an implementation.
This page makes no continuous-availability promise. A service can depend on hosting or an external data endpoint outside the particular work Yondexy controls. An interruption at one of those dependencies can prevent a correct implementation from returning a usable result.
Describe the action that failed and the visible error without sharing private access details. State whether the failure affects one record or the whole service. That helps separate an unavailable source from a presentation problem or an invalid request. If the failure clears before it can be reproduced, the circumstances may still help explain what happened.
No fixed restoration time or recovery guarantee is created by submitting the report. Any project-specific availability or maintenance commitment needs to be stated in the applicable agreement. A general service inquiry does not establish emergency support coverage.
If the contact form is unavailable, use [email protected] or call +1 (435) 555-4934. These are alternative contact routes, not a promise that a live response is available at every moment.
Where a correction is appropriate, the check should return to the behaviour reported. Adding more records is not evidence that a broken filter now works. Replacing a source file is not enough to establish that its fields are mapped correctly.
The next action may be a correction to controlled work, a clarification of the existing rule or a separately scoped change. What can be done depends on the agreement and the evidence available. Access to a relevant source version may be needed before an implementation difference can be reproduced.
For a filter report, repeat the original query with the same relevant field values after the change. For a mapping report, compare the affected destination field with the agreed source. If the source has changed in the meantime, identify that change rather than assuming the earlier test remains equivalent.
If the difference remains, reply with the remaining behaviour and the existing inquiry reference where available. That keeps the review connected to its original scope. A correction to one defined behaviour should not be interpreted as a guarantee about every possible input or every external system connected to it.
Correction correspondence can contain contact details and information about the affected deliverable. Yondexy uses that context to handle the request and maintain the relevant conversation. Retention is based on those purposes and applicable obligations. Ask us about the retention of a particular correction record if you need more detail.
You can ask about a particular correction record using the access, correction or deletion route. Include a reference that helps locate the conversation. Additional identity questions may be needed before information is disclosed or changed. Do not attach sensitive documents to an initial request.
The privacy statement explains inquiry and chat data separately from advertising attribution. Google Ads and Microsoft Advertising send traffic to this site; Meta Ads may also send traffic. Their click identifiers, gclid, msclkid and fbclid, can appear in an incoming URL. They are not anonymous. Do not include them in a correction report unless they are relevant to the issue.
Agreeing to the use of a message to handle a correction does not change your optional storage preference. Consent Mode v2 holds ad_storage, ad_user_data, ad_personalization and analytics_storage denied until you allow storage, and sets them back to denied when you decline. Denied storage does not mean that no platform request occurs. Use Cookie choices in the footer to revisit your decision. The cookies page explains these controls; Microsoft's handling of data is described in the Microsoft privacy statement.
If the reporting interface creates an access barrier, use the alternatives on the accessibility page or contact Yondexy directly. Describe the barrier in the way that is easiest for you. Technical browser details can help, but they are not a condition for raising a concern.
Send a short account of the difference from the agreed work. Keep private source material out of the initial message. The correction request can then be connected to the right scope rather than treated as a fresh, unrelated service inquiry.
Request a service correction